Refund policy

Return Window

You can return your BICEEK Findhoo 200 within 14 calendar days of receiving it, for any reason. This is your legal right of withdrawal under EU consumer law. For pre-orders, the 14 days start on the day your order is delivered, not the day you placed it.

  • If you’ve changed your mind: return shipping is at your cost.
  • If the problem is on our side, such as a defect, shipping damage, or a wrong or missing item: BICEEK covers the return or replacement shipping. See “Damaged, Defective, Incorrect or Missing Items” below.

Promotional Items

These terms apply to every purchase on biceek.com, including items bought on pre-order, with a discount code or during a sale or promotion.

How to Start a Return

Email BICEEK Customer Service at support@biceek.com before you send anything back. Include your order number and let us know you’d like to return your order. You can also use the model withdrawal form in our Terms and Conditions, but you don’t have to. We’ll reply with the return address and what to do next.

Return Eligibility

BICEEK covers return or replacement shipping when the issue comes from:

  • A product defect
  • Damage during shipping
  • The wrong item being delivered
  • Missing products, parts or accessories
  • Any other error on BICEEK’s part

Return Shipping Costs

If you’re returning a product because you changed your mind, the return shipping is at your cost. For eligible issues (see Return Eligibility above), BICEEK covers the return shipping. Contact support@biceek.com before sending anything back and we’ll guide you through it.

Condition of Returned Items

Please send the item back with everything that came in the box, including the metal sleeve. You’re welcome to handle and check the product the way you would in a shop. If it has been used beyond that, or damaged after it reached you, we’ll assess any deduction from your refund case by case, based on the loss in value.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incomplete or isn’t what you ordered, contact support@biceek.com as soon as you can after delivery. Please include your order number, a short description of the issue, and a few photos or a short video if you can.

Refunds

We’ll refund you no later than 14 days after you tell us you’re withdrawing. We may hold the refund until we’ve received the item back or you’ve sent us proof that it’s on its way, whichever comes first. Refunds go back to your original payment method, and we don’t charge a fee for processing them. Your bank or payment provider may need a few extra days to show the refund in your account. Your refund includes the standard delivery cost you paid, plus your return shipping costs if your return qualifies.